WE’RE HIRING!

impact team coordinator

about firsthand

At the heart of Firsthand, we create change with, not for, communities. We apply human-centred, participatory research alongside design and communication methods to help our partner organizations, and the people they serve, achieve their ambitions. By strengthening strategic, creative and human systems, we ensure our impact long outlasts our presence. The work is deeply strategic, does not conform to a template and is always enriching and rewarding.

We are close knit, supportive and dedicated to continuous learning and continuous capacity building. At Firsthand, we lead with adaptability, humility and a collaborative spirit. These values guide us toward meaningful change and impact.

Learn more about our work here.

about the position

The Coordinator is responsible for coordinating across projects to ensure that business runs smoothly. A team coordinator is an individual who provides administrative roles that facilitate the daily functions and operations of the organization. Working closely with the Executive Director, Operations Director, and Programmes Director this role coordinates with clients and collaborators to keep internationally staffed projects and teams running smoothly.

This includes communicating with clients while also facilitating and tracking the necessary progress with internal teams as it relates to specific projects and general wellbeing. This role will engage in global projects that span many time zones and requires an ability to shift schedules to accommodate clients across the US and Europe as well as in Asia, Africa, the Middle East and South America.

We are seeking candidates who are:

  • organized

  • detail-oriented

  • tech literate

  • strong communicators

  • collaborative

  • thoughtful

  • curious

  • responsible

  • empathetic

  • committed to diversity, equity and inclusion

responsibilities

The Coordinator is focused on all of the behind-the-scenes logistics that are required to keep their projects running day-to-day, with attention to the overarching schedule and budget. This role is that of a conductor who understands the breadth of the project(s) while keeping teams focused on the immediate tasks at hand and understanding what comes next. Responsibilities include, but are not limited to:

Project management:

  • Track project progress towards completion

  • Develop, implement and monitor day-to-day project management systems

  • Ensure project management tools reflect project status in a timely way

  • Measure the effectiveness of our current operational processes against organizational and client objectives

Project support:

  • Conduct interviews to support research

  • Support facilitation planning for projects

  • Plan logistics for workshops

  • Sort and organize drive folders

  • Contribute to report writing

Team management:

  • Manage team schedules, deliverables and due dates.

  • Handle international travel logistics

  • Recommend process improvements that maximize efficiency and productivity without compromising the quality of the product or the team

Budget and financial management:

  • Track project budgets

  • Manage client invoices

  • Help manage our relationship tracking for clients, contractors and vendors

  • Regularly update QuickBooks and report on key financial indicators ie. cash flow, job costing, etc.

Organizational management:

  • Provide visibility into goals, progress and obstacles for Firsthand objectives

  • Lead inter-organizational collaboration to implement improvements

skills

Proficient with office related software (MS Office, Google, databases, etc)

Ability to learn and follow project and business management software (Asana, Quickbooks, etc)

location & time zone

Firsthand is a remote, distributed company—we do not have an office. Employees work from the location that best suits their needs, and all communications take place using digital tools. Our team of collaborators is currently spread across six time zones (San Francisco, St. Louis, New York, London, India) and we generally schedule meetings within the range of 7AM-5PM EST.

compensation & benefits

Salary Range: $50,000-$65,000 based on years of experience and background.

We will begin with a 3 month contract and speak frequently about the transition to a full-time employee after the 3 month project period.

Firsthand offers all full-time employees paid time off for holidays, an informal “take what you need” vacation policy, a flexible remote work policy, and covers the costs of medical insurance.

to apply

Please email us at admin@thinkfirsthand.com and include:

  • Your CV

  • A short letter of intent